Coronavirus & our committment to you

Hello,

We appreciate it can be a struggle to know what to do and where to start when it comes to arranging a funeral normally, but right now there is no ‘normal’ not even for funerals. Consequently, you may not be able to have the funeral you wanted or imagined, but there are things you can do to ensure the person who has died is honoured in ways that highlight their uniqueness.

During the coronavirus pandemic, we remain committed to:

Listening to and answering all your questions, providing clear and honest information, offering guidance, kindness, support and encouragement so that you have the strength and freedom to make informed choices. In doing so, we believe we can help you to arrange a simple but meaningful funeral.

The government’s guidance is changing rapidly, so we’ll do our best to keep you up to date.

Currently, we are keeping our office open 8.30 – 5.00 Monday – Friday, but in order to protect everyone:

  • we will maintain a safe social distance and not shake hands.
  • you are still welcome to view where appropriate or to sit with the closed coffin in our chapels of rest, but this will be limited to two people at a time.
  • we are replacing our usual home visits with conversations via phone, FaceTime, and video conferencing.

In line with guidance from local authorities, attendance at Blyth crematorium is limited to a maximum of eight people, ten people at Tynemouth and Whitley Bay and twenty people at the West Road crematorium.

Webcast facilities are available at Blyth crematorium which Northumberland County Council are providing free of charge. Unfortunately, such facilities are not available at Tynemouth, Whitley Bay or the West Road, Newcastle.

To protect everyone, we are no longer offering limousines as part of our funeral choices, instead we ask that you use your own transport.

Instead of a donation box at the funeral people will be encouraged to use the online donation facilities for the charity or service of their choice.

The coronavirus is not changing the gentle, thoughtful ways in which we help care for people, but we have put procedures in place to ensure we can do this safely.

Before we collect the person who has died, we will ask you a series of questions related to coronavirus and pneumonia just so we are equipped to safely deal with your circumstances.

We’re very proud of our mortuary facilities and would usually welcome you to look around. However, due to the increased risk at this time, we are no longer able to allow members of the public into the mortuary or to be involved in washing and dressing the person who has died.

We are working closely with our colleagues throughout the funeral profession to ensure we continue to offer the same high standards you expect from us during this unprecedented time. Please be assured whatever you’re going through, we’re here to help in any way we can.

If you have any questions about the coronavirus and funerals, please don’t hesitate to contact us in any way that suits you.

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Contact us in whatever way suits you